We strive to provide the best service and customer experience. This Refund & Cancellation Policy is designed in line with industry practices . It outlines the conditions under which refunds, replacements, cancellations, or compensations may be processed.
You may be eligible for a full or partial refund or replacement under the following conditions:
Wrong item/service delivered
Missing items in the order
Damaged, defective, or expired product
Poor quality (for food/services)
Order not delivered but payment deducted
Significant delay in delivery (case-dependent)
Note: Refunds may be full or partial depending on the severity of the issue.
To process your request quickly, you may be required to provide:
Photos or videos of the product
Packaging images
Order details (Order ID, invoice)
Failure to provide proof may result in rejection of the request.
Refunds will not be provided in the following situations:
Change of mind after order confirmation
Taste preference issues (for food orders)
Minor variation in size, color, or packaging
Delay due to uncontrollable factors (traffic, weather, natural events)
Incorrect address or unavailability of customer during delivery
Repeated misuse of refund requests
All refund or replacement requests must be raised within:
24 hours from delivery (recommended for best resolution)
Requests raised after this period may not be considered.
Approved refunds may be provided as:
Store credits / wallet balance (preferred & faster)
Original payment method (UPI / Debit Card / Credit Card / Net Banking)
The company reserves the right to decide the mode of refund.
Wallet / Store Credit: Instant or within 24 hours
Bank / Original Payment Method: 3–7 business days
Processing time may vary depending on bank/payment provider.
Orders can be cancelled before processing or dispatch
Once the order is shipped or out for delivery, cancellation may not be allowed
In case of prepaid orders, refunds will be processed if cancellation is eligible
Repeated cancellations may lead to account restrictions
In certain cases, only a partial refund may be issued:
Missing item from a combo order
Minor damage or quality issue
Service partially fulfilled
If payment is deducted but order is not confirmed, amount will be auto-refunded
Duplicate payments for the same order will be refunded after verification
Timeline: 5–7 business days
To prevent misuse:
Excessive refund requests may be flagged
Fraudulent claims may lead to account suspension
Customers can request a refund by:
Logging into their account → Orders → Support
Contacting support via:
📧 Email: admin@smartlinkplus.in
📞 Phone: [your number]
Provide:
Order ID
Issue description
Supporting proof (if applicable)
We reserve the right to:
Approve or reject any request based on verification
Decide refund amount (full/partial)
Change refund method
Update this policy anytime without prior notice
For queries:
📧 admin@smartlinkplus.in
📞 +91 9025922579
Last Updated: 26th April 2026
